Frequently Asked Questions
Are you insured and are your cleaners background checked?
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Yes. Alida Cleaning is fully insured and a proud member of the Building Service Contractors Association of Australia (BSCAA).
All cleaners are employed directly by Alida Cleaning rather than subcontracted and are required to hold a current National Police Check before working in clients’ homes.
Do you offer one-off, monthly or end-of-lease cleaning?
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No. Alida Cleaning specialises exclusively in ongoing weekly and fortnightly residential cleaning. Focusing on regular clients allows us to get to know your home, your preferences and the little details that matter to you, while providing a consistent level of care from visit to visit.
To provide an accurate fixed quote, we ask all new clients to complete a complimentary walkthrough. This gives us the opportunity to see your home, understand your priorities and discuss what you’re looking for from your regular cleaning service.
Can I get a quote without a walkthrough?
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No. You’re welcome to be home, but you don’t need to be. Many of our clients prefer to provide us with access so they can get on with their day and return to a freshly cleaned home.
We’ll discuss access arrangements with you beforehand and make sure you’re comfortable with how we enter and secure your home.
Do I need to be home during my clean?
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Do you bring your own cleaning products and equipment?
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Yes. We bring our own professional cleaning products and equipment to every clean. This allows us to maintain consistent results and ensures we’re using products and equipment we know and trust.
If you have allergies, sensitivities or another specific requirement, please let us know during your walkthrough so we can discuss the best option for your home.
Yes. Your cleaning service is tailored to your home and priorities. During your walkthrough, we’ll discuss what matters most to you and use this to create your personalised cleaning plan.
We can also include additional housekeeping tasks such as linen changes, laundry and dishes where required.
Can I customise what’s included in my clean?
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We want you to feel confident and happy with the service you receive. If something hasn’t met your expectations, please let us know as soon as possible so we can understand what’s happened and work with you to address it.
Open communication is important to us, and your feedback also helps us continue to understand your preferences and provide a service that works for you and your home.
What happens if I’m not happy with my clean?
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Where possible, yes. We believe consistency and trust are an important part of caring for your home, so we aim to have the same cleaner or cleaning team with you regularly.
Alida Cleaning does not use contractors. Our cleaners are employed directly by us and work as part of the Alida Cleaning team.
From time to time, another team member may attend due to leave, illness or scheduling changes, but we’ll always aim to keep you informed and your service running smoothly.
Will I have the same cleaner/s each visit?
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How do payments work?
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For convenience and security, payments are processed automatically using the card securely saved to your client account.
A 50% deposit is required to secure your first cleaning appointment once your quote has been accepted. Your card is charged for the remaining balance after your clean has been completed. For ongoing services, your card is charged after each clean has been completed.
You can view your payment details, invoices and booking information anytime through your online client portal.
We understand that plans can change. If you need to cancel or reschedule your clean, please contWe understand that plans can change. If you need to cancel or reschedule your clean, please contact us as soon as possible and we’ll do our best to help.
As your regular appointment time is reserved specifically for you, cancellations or changes made with less than 24 hours’ notice will incur a fee of 50% of the scheduled service price. Cancellations or changes made with at least 24 hours’ notice will not incur a cancellation fee.
What happens if I need to cancel or reschedule?
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No. Alida Cleaning provides fixed-price cleaning rather than hourly cleaning. Your price is based on your home and personalised cleaning plan, established after your complimentary walkthrough.
Our fixed-price approach keeps the focus on quality and consistency, rather than the clock, giving our cleaners the trust and flexibility to complete your service to a high standard.
The time required may vary from visit to visit, but whether one cleaner or a team attends, your agreed service remains the same.
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Do you charge by the hour?
Your regular cleaning service is provided at an agreed fixed price, based on your home, household and agreed cleaning plan. From time to time, we may need to review your service and pricing to ensure it continues to reflect the level of cleaning required.
Changes to your household can also affect your cleaning needs. This may include long-term guests, additional household members, new pets, renovations or other lifestyle changes that increase the amount of cleaning required.
We’ll always discuss any changes with you and provide notice before adjusting your regular service price.
Will the cost of my cleaning service change?
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Absolutely. We know pets are part of the family and are very happy to clean homes with them.
We simply ask that you let us know about any pets during your walkthrough, including anything we should be aware of while entering or working in your home. If needed, we can discuss the best arrangements to keep both your pets and our team comfortable and safe during your clean.